Q: Why is Play so important to my dog?
A: That’s a big question, and to answer it properly I would need to write a book.…. Leave that with me, it’s on my job list
Q: Your Dogs always look so happy. What’s your secret?
A: Quality Play, Mental Stimulation and Hugs… Can’t forget the hugs!
Q: Does my dog need to be neutered to use any of your services?
A: No, your dog does not need to be neutered to attend our sessions.
However, bitches who are in season are asked not to attend for 10 days afterwards.
Q: What facilities are at your Dog Parks?
A: There will be a variety of toys to play with during your visit, including a classic woodland area.
Q: It will be getting dark during my Dog Park visit, is there any lighting?
A: Yes! The woodland dog park has external lighting. I would recommend bringing a torch though as the woodland Dog Park can be quite dark.
Q: Are there any toilet facilities at your Dog Parks?
A: Unfortunately, our sites do not have any available toilets for visitors.
Q: My dog is not friendly. Can he still enjoy your Dog Park?
A: Yes, each enclosure is enclosed and for private use only.
Q: I have a booking at your dog park, but I don’t know where to find you.
A: You would have been sent a booking confirmation email from us
(check your SPAM if you’ve not received this)
This email has all the information you need as well as a link to our locations on Google Maps.
Q: I have arrived at your dog park and the gate is locked and no one is here
A: Our dog parks are unmanned facilities so you would need to let yourself in and lock the gate behind you when you leave.
All these details are confirmed on the booking Email, Gate codes will be received 1 day prior to booking.
Q: I am trying to book one of your sessions using my Pre-Paid Booking Tokens, however, it’s not allowing me to do so.
A: Please ensure you are logged into your account with us. Only then will it allow you to use your Booking Tokens
If you are still having problems then please contact us and our team will be happy to help.
Q: How do I cancel my Session booked
A: You can cancel / re-arrange. There will be no refunds once a payment has been taken however your booking tokens will still be available to use for a 12 month period
Plans can be suspended rather than cancelled if you want. Please contact us to discuss this.